Delivery & Shipping FAQs

When will my order be dispatched?

We aim to prepare and dispatch orders as quickly as possible, most of our gifts are delivered next day just if we receive the order before midnight (Sydney time). Delivery and dispatch timeframes depend on the product you purchase and the delivery method selected at checkout.

Personalised gifts, including embroidered blankets and towels, may require additional preparation time. Please check the relevant product page for any specific processing timeframes.

For urgent orders, we recommend contacting us before placing your order to confirm availability and the expected delivery timeframe.

Do you offer same-day delivery?

We offer same-day delivery options for eligible orders within selected Sydney metropolitan areas, subject to product availability, delivery location and daily capacity.

Available delivery options will be displayed at checkout where applicable. As our gifts may include delicate inflated balloons and carefully arranged hampers, delivery availability can vary depending on the order and destination.

If your gift is needed urgently, please contact us before placing your order to confirm whether same-day delivery is possible.

What happens if nobody is home when my order arrives?

If no one is available to receive your order, you can contact the driver directly using the tracking link provided. If you do not contact the driver, they will attempt to reach you to confirm whether the gift can be safely left at your door.

If the driver is unable to contact you, Poppin Balloons & Gifts will assess whether it is safe and appropriate to leave the order unattended or whether it needs to be returned to us.

Please keep in mind that many of our gifts contain inflated balloons, fresh flowers or carefully arranged items that may be affected by heat, direct sunlight, wind and other weather conditions. For this reason, leaving an order unattended may not always be suitable.

If the gift cannot be safely left at the delivery address, it may need to be returned to Poppin Balloons & Gifts, and an additional redelivery fee will apply. This fee may be equal to or higher than the original delivery fee, depending on the redelivery arrangements required.

To help ensure a smooth delivery, please provide accurate delivery details and, wherever possible, arrange for someone to be available to receive your order.

What time do you deliver?

We deliver Monday to Saturday between 10:00 am and 5:00 pm, excluding public holidays.

If you require delivery on a specific time, please contact us before placing your order. Timed deliveries may be available for an additional fee, subject to availability and location.

Our standard delivery service does not include a guaranteed delivery time. Any special arrangements must be confirmed with us in advance.

Are there any delivery delays?

Occasionally, deliveries may take longer than expected due to severe weather, flooding, road closures or delays with our delivery partners. While we do our best to ensure your gifts arrive on time, circumstances beyond our control can sometimes affect delivery.

If there are any significant service disruptions that may affect your order, we will provide an update where possible. We appreciate your patience and understanding.

How can I track my order?

Once your order has been dispatched, we will provide tracking information where available so you can follow its progress.

If you have not received an update or need assistance with your delivery, please contact our customer service team with your order number, and we will be happy to help.

How much does delivery cost? Is shipping free?

Delivery fees are calculated at checkout based on your order and delivery address. We do not offer a flat delivery fee for all locations.

Sydney Metro deliveries are handled by a local delivery service courier to help ensure our delicate gifts, particularly inflated balloons and gift arrangements, are transported with care. Our delicate products need more careful handling than ordinary parcels.

Selected products are available for Australia-wide shipping. Please check the product page and enter your delivery address at checkout to confirm availability and the applicable shipping cost.

Can I send a gift to someone in hospital?

You may be able to arrange delivery to a hospital, but we recommend checking with the hospital beforehand to confirm its delivery procedures, visiting arrangements and any restrictions on balloons or gifts.

Please provide the recipient's full name, hospital name, ward and any other relevant delivery details when placing your order.

Please be aware that hospital deliveries can be affected by access restrictions, ward procedures and the recipient's availability. These circumstances may impact successful delivery.

Can I leave special delivery instructions?

Yes. You can include relevant delivery instructions at "Your Cart" section below the delivery date selection. You may add access details, building information or where the driver may leave the gift if appropriate.

Please ensure your instructions are clear and accurate. While we will pass on relevant information where possible, we cannot guarantee that every request can be accommodated.

Requests for delivery at a particular time or on a specific date should be discussed with us before placing your order. Adding a note to your order does not guarantee that a special delivery arrangement has been confirmed.

Can I collect my order in person?

Yes, pickup is available, and most orders can be collected the following day. However, some products, such as embroidered gifts and personalised items, may require additional preparation time.

Before placing your order, please check the product description for the estimated preparation and collection timeframe to ensure your gift will be ready when you need it.

You can also include your preferred collection time in the order notes, and we will do our best to have your order ready for collection at your requested time.

Do you offer international delivery?

Currently, Poppin Balloons & Gifts delivers within Australia only. We are unable to send orders to international addresses at this time.

Can I place an order if I live outside Australia?

Yes! You can order from anywhere in the world and have your gift delivered to an eligible address within Australia.

When placing your order, please ensure all recipient and delivery details are entered correctly to help us deliver your gift smoothly and without unnecessary delays.

Can I change the delivery address after my order has been dispatched?

Once your order has been dispatched, changing the delivery address may not be possible, as the parcel or gift may already be with our delivery partner.

If you need to update your address, please contact us as soon as possible. We will check the status of your order and advise whether a change can be arranged.

Please note that address changes after dispatch are subject to the delivery partner's capabilities and may incur additional fees.

Can you deliver inflated balloons outside the Sydney metropolitan area?

Unfortunately, we are unable to deliver gifts containing inflated balloons or fresh flowers outside the Sydney metropolitan area. These delicate products can be affected by heat, movement during transport and longer delivery times, which may compromise their condition upon arrival.

However, we understand that you may want to send a special gift to someone anywhere in Australia. That's why Poppin Balloons & Gifts offers a dedicated selection of gifts suitable for Australia-wide delivery.

Explore our Australia-wide collection to find the perfect gift for your loved ones, wherever they may be.